Welcome to Woodland Scenics Shop! We’re dedicated to inspiring your creativity with premium crafting supplies. Based on our product offerings and services, we’ve compiled answers to common questions to help you have a seamless crafting experience. If you need further assistance, feel free to reach out to our friendly team.
Product Information
What types of products do you offer?
We specialize in a wide range of high-quality crafting supplies, including Adhesives, Albums, Books, BetterPress Letterpress systems, Dies, Embellishments, Embossing Folders, Glimmer Hot Foil kits, and exclusive collections from artists like Dina Wakley, Kelly Bangs, Lisa Horton, Nina Boettcher, Simon Hurley, Susan Tierney-Cockburn, Wendy Vecchi, and Yana Smakula. Our products are designed for crafters who value precision and artistic expression, perfect for projects like card making, scrapbooking, and home decor.
Are your products tested for quality?
Yes! Every die, embossing folder, and embellishment undergoes meticulous testing to ensure superior quality. We want your creative visions to come to life with reliable, durable materials that inspire.
Shipping & Delivery
Where do you ship, and how long does delivery take?
We offer global delivery (excluding certain remote areas in Asia and other specified regions). Orders are processed within 1-2 business days. After shipment:
- Standard Shipping ($12.95): Uses DHL or FedEx and arrives in 10-15 business days. Ideal for time-sensitive projects.
- Free Shipping (orders over $50): Uses EMS and arrives in 15-25 business days. Great for stocking up or larger projects.
Do you offer tracking for orders?
Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information. For higher-value orders, a signature may be required upon delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Please ensure items are in original condition. Contact us at [email protected] to initiate a return, and we’ll guide you through the process to ensure a smooth experience.
What if my order arrives damaged?
We’re sorry to hear that! Reach out to our customer service team immediately at [email protected] with details and photos. We’ll work quickly to resolve the issue and get you the perfect supplies you need.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure, so you can shop with confidence.
How can I update my account information?
You can manage your account details by logging into our website. If you encounter any issues, email us at [email protected], and we’ll assist you promptly.
General Inquiries
How can I contact customer service?
Our dedicated team is here to help! Email us at [email protected] for any questions about delivery, products, or your account. We’re honored to be part of your creative journey and look forward to assisting you.
Do you have any clubs or special collections?
Yes! We offer exclusive clubs like the Dec 2024 Clubs and Clearance Club Kits, along with curated collections from renowned artists. These are perfect for crafters seeking unique, inspiring materials for seasonal projects or everyday creativity.
Thank you for choosing Woodland Scenics Shop as your partner in creativity. We’re committed to delivering inspiration right to your doorstep. Happy crafting!