At Woodland Scenics Shop, we take as much care in ensuring your satisfaction with our premium crafting supplies as we do in curating our exclusive artist collections. We understand that sometimes a product might not meet your creative expectations, which is why we’ve established a straightforward returns process.

Important Note: We aim to make returns as seamless as your crafting experience. Please review this policy carefully before initiating a return.

Return & Exchange Eligibility

You may return or exchange most items within 15 days of receiving your order, provided they meet the following conditions:

  • Items must be in original, unused condition with all original packaging
  • All tags, labels, and protective coverings must be intact
  • Items must be in resalable condition

Non-Returnable Items

To protect the quality and integrity of our specialized crafting products, the following items cannot be returned or exchanged:

Product Category Reason for Non-Return
Clearance Items Final sale as indicated at purchase
Digital Products & Club Kits Includes Dec 2024 Clubs and other subscription-based products
Opened Embellishments Cannot be resold for hygiene and quality reasons
Personalized or Custom Items Created specifically for your order
Gift Wrapping Services Service already rendered at time of purchase

Return Process

Follow these simple steps to return an item:

  1. Submit Return Request: Complete the form below or email [email protected] within 15 days of receipt
  2. Receive Authorization: We’ll respond within 1-2 business days with a Return Authorization Number and instructions
  3. Package Items: Securely package the items with the original packaging and include the RA Number visible on the outside
  4. Ship to Address: Send your return to:

    Woodland Scenics Shop Returns
    691 Golden Street
    Miami, US 33143
Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days of receipt
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • You will receive email confirmation when your refund has been processed

Exchange Process

For exchanges of eligible items:

  • Follow the same return process outlined above
  • Clearly indicate the item you wish to exchange for in the return form
  • We will ship the replacement item once we receive your return
  • Price differences will be refunded or charged accordingly

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of receipt at [email protected]
  • Include photos of the damaged product and packaging
  • We will arrange a replacement or refund and cover return shipping costs

Return Authorization Request Form

Need Assistance? Our dedicated team is here to help with any questions about returns or exchanges. Contact us at [email protected], and we’ll respond within 1-2 business days with the same care we give to curating our artist collections.

Thank you for being part of our creative community. We’re committed to ensuring your complete satisfaction with every Woodland Scenics Shop purchase.

Happy crafting,
The Woodland Scenics Shop Team