Term and Conditions

Welcome to Our Creative Community

At Woodland Scenics Shop, we’re passionate about providing premium crafting supplies and exclusive artist collections to fuel your creative journey. These Terms and Conditions outline the agreement between you and Woodland Scenics Shop regarding your use of our website and services.

1. User Responsibilities & Account Terms

1.1 Account Creation

To access certain features, you may need to create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your password
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

1.2 Acceptable Use

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Infringe upon our intellectual property rights
• Transmit any viruses or malicious code
• Interfere with the proper functioning of our website

2. Products & Services Description

2.1 Product Information

We take great care in presenting our exclusive artist collections and premium crafting supplies:

• Product images are for representative purposes – actual colors may vary
• We reserve the right to limit quantities and discontinue products
• All products are subject to availability
• Prices are subject to change without notice

2.2 Special Product Categories

Artist Collections: Exclusive collaborations with featured artists including Dina Wakley, Kelly Bangs, Lisa Horton, and others.

Club Kits & Subscriptions: Including Dec 2024 Clubs – these are digital and subscription-based products with specific terms.

Clearance Items: Final sale items as indicated at purchase.

3. Ordering & Payment Terms

3.1 Order Process

• All orders are subject to product availability
• We process orders within 1-2 business days after payment confirmation
• Order confirmation does not guarantee shipment
• We reserve the right to cancel orders for any reason

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing & Taxes

• All prices are in US Dollars unless otherwise stated
• Customers are responsible for any customs duties, taxes, or fees
• We are not responsible for currency conversion fees

4. Shipping & Delivery

4.1 Shipping Methods

Standard Shipping – $12.95

• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment

Free Shipping – For orders over $50

• Carrier: EMS
• Delivery Time: 15-25 business days after shipment

4.2 Shipping Limitations

• We ship worldwide with the exception of some Asian countries and remote locations
• Delivery times may vary during peak seasons or due to customs processing
• Customers are responsible for providing accurate shipping addresses

5. Returns & Exchanges

5.1 Return Eligibility

You may return or exchange most items within 15 days of receiving your order, provided:

• Items are in original, unused condition
• All original packaging, tags, labels, and protective coverings are intact
• Items are in resalable condition

5.2 Non-Returnable Items

• Clearance Items – Final sale as indicated at purchase
• Digital Products & Club Kits – Including subscription-based products
• Opened Embellishments – For hygiene and quality reasons
• Personalized or Custom Items
• Gift Wrapping Services – Service already rendered

5.3 Return Process

1. Submit Return Request within 15 days of receipt
2. Receive Return Authorization Number and instructions
3. Package items securely with original packaging
4. Ship to: Woodland Scenics Shop Returns, 691 Golden Street, Miami, US 33143

5.4 Refunds

• Refunds processed within 5-7 business days of receipt
• Original shipping costs are non-refundable
• Return shipping costs are customer’s responsibility

6. Intellectual Property

6.1 Our Content

All content on our website, including:

• Product designs and descriptions
• Artist collections and exclusive designs
• Website design, logos, and graphics
• Photography and written content

is the property of Woodland Scenics Shop or our artist partners and is protected by intellectual property laws.

6.2 User-Generated Content

By submitting content to us, you grant us a non-exclusive, royalty-free license to use, modify, and display such content for promotional purposes.

7. Limitation of Liability

7.1 General Limitation

Woodland Scenics Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our services
• Any bugs, viruses, or similar that may be transmitted through our services

7.2 Maximum Liability

Our total cumulative liability to you for all claims shall not exceed the amount you paid to us for the products in question.

8. Privacy & Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified terms.

10. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Miami, Florida.

Thank you for being part of our creative community. We’re committed to ensuring your complete satisfaction with every Woodland Scenics Shop purchase.

Happy crafting,
The Woodland Scenics Shop Team